Care Concierge

The Care Concierge is a 24x7 service for parents and staff. They are experts at hand-holding families through the mental health care process. They navigate insurance, look at availability and wait time of resources, and help families schedule appointments into local and trusted mental health resources. The purpose of this program is so that families and district staff do not have to do the heavy lifting required to search and call.

How to Initiate a Warm Hand-off:

Step 1. Ask the family in need of resources if they would like someone to help them find resources and book an appointment into mental health.

Step 2. If the family says yes, send us an email at WeServe@caresolace.org with these pieces of information:

  1. Your title/position in the school,
  2. Tell us general background information on student in concern
  3. The primary language spoken by the legal guardian
  4. The contact information of the legal guardian. See below for an example email.

NOTE: If the family says no to a phone call, share with them our 24x7 email and phone number and give them the Care Solace district link to the platform.

Example of Warm Hand-off Email:

To: WeServe@caresolace.org
From: janedoe@usd.k12.ca.us
Subject: Warm Hand-off to Care Solace

Good morning,
I am a psychologist with a family who has a high need for mental health services for their 13 year old daughter with anxiety. Parents are Spanish speaking only.

Mom is aware of your call. Her name is Jennifer Jones, and her number is (123) 456-7890 and email is imadethisup@gmail.com

Thanks!
--
Ms. Jane Doe
School Counselor
Fantastic Middle School
(987) 654-3210 ext: 1234

Care Concierge Follow Through:

  • Average response time to Warm Hand-off email is 15 minutes
  • If we cannot reach a parent, we will continue to attempt contact for 14 days. This means we will try whatever pathways of contact are available and appropriate, e.g. text, email, and phone.
  • Updates back to the staff at a minimum 2 times a week letting them know where the family is in the process.
  • After confirmed appointment, we follow up one month into care to hear the families experience and check with them if additional services are required. We update district staff again at that time.

Contact Us

Reach out to us at weserve@caresolace.org