The Care Concierge is a 24x7 service for parents and staff. They are experts at hand-holding families through the mental health
care process. They navigate insurance, look at availability and wait time of resources, and help families schedule appointments
with local and trusted mental health resources.
If you would like for one of our team members to assist you, you can call us 24/7 at 888-515-0595, video chat with us by
clicking "Talk to us", or email us at email@example.com with the following information:
1. Your name and contact information
2. Your preferred language
3. A good time for our team member to contact you
Care Concierge Follow Through: Average response time to emails is 15 minutes. If we cannot reach you, we will continue to
attempt contact for 14 days. This means we will try whatever pathways of contact are available and appropriate, e.g. text,
email, and phone. After a confirmed appointment, we follow up two weeks into care to hear your family’s experience and check
with you if additional services are required.
FOR STAFF REFERRING A FAMILY VIA WARM HAND-OFF:
If you are a staff member in one of our districts, please email Daniel at firstname.lastname@example.org
for step by step instructions and an email template to use.